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​The Most Important Customer Interactions Happen After The Transaction

​The Most Important Customer Interactions Happen After The Transaction

Rhodes is the Marketing Director at WayThru, a fintech platform for debt resolution, and InvestiNet, a full-service collections network. getty​Businesses love highlight reels. ​The sale. The sign-up. The service activation. The moments customers enter a relationship with an organization. These milestones receive attention because they’re easy to see. While organizations focus on these highly visible…

Engineering The Economics Of Agentic AI

Engineering The Economics Of Agentic AI

Pritam Debnath is the Global Head of AI & Data Platforms at Sysco, leading enterprise AI transformation at scale. gettyThe next enterprise AI challenge will not be building more agents. It will be operating them economically at scale. Agentic AI changes the economics of technology because one user request is no longer necessarily one transaction.…

The Future Of IT Is Not A Bigger IT Function

The Future Of IT Is Not A Bigger IT Function

Maria Raymond, CEO of Aplo. gettyFor decades, organizations have been trying to solve the same problem. The business wants to move faster. Technology teams are under pressure to deliver more. Demand keeps increasing. Backlogs grow. Priorities compete. So we redesign. We centralize. We decentralize. We introduce agile teams, product teams, platforms, squads, tribes and new…